Introduction

At Verified Global SMS, we strive to provide reliable SMS verification services to all our customers. This Refund Policy outlines the circumstances under which refunds may be issued and the procedures for requesting a refund.

By making a purchase on our website https://verifiedglobalsms.com, you agree to the terms outlined in this Refund Policy.

1. Payment Methods

We process all payments through TransactPay, our trusted payment processor. TransactPay supports multiple payment methods including:

• Credit and Debit Cards (Visa, Mastercard, Verve, etc.)
• USSD (Unstructured Supplementary Service Data)
• Bank Transfers
• Mobile Money
• Other local payment methods supported by TransactPay

All transactions are processed securely through TransactPay's encrypted payment gateway.

2. General Refund Policy

Due to the digital nature of our SMS verification services, all sales are generally considered final. However, we understand that issues may arise, and we are committed to addressing legitimate concerns.

3. Eligible Refund Scenarios

You may be eligible for a refund in the following situations:

3.1 Service Failure

• The phone number purchased did not receive any SMS within the validity period
• Technical issues on our platform prevented you from accessing the purchased service
• The service was unavailable due to server downtime or maintenance during your active session

3.2 Duplicate Charges

• You were charged multiple times for the same transaction due to a payment processing error
• You were billed for services you did not order or authorize

3.3 Account Credit Issues

• Funds were deducted from your account but not credited to your Verified Global SMS balance
• You were charged an incorrect amount due to a pricing error on our platform

3.4 Service Quality Issues

• The phone number provided was already in use or blacklisted by the service you were trying to verify
• Repeated failures across multiple number purchases within a short timeframe

4. Non-Refundable Scenarios

Refunds will NOT be issued in the following situations:

• You successfully received an SMS verification code on the purchased number
• You changed your mind after purchasing a number or service
• The third-party service you were trying to verify rejected the number (this is beyond our control)
• You entered incorrect information when placing your order
• You failed to use the service within the validity period
• You violated our Terms of Service or Acceptable Use Policy
• The SMS was received but you were unable to use it for your intended purpose
• Network delays from telecommunications providers caused minor delays in SMS delivery
• You purchased the wrong service or country number by mistake
• Account credits that have already been used to purchase services

5. How to Request a Refund

If you believe you are eligible for a refund based on the scenarios outlined above, please follow these steps:

6. Refund Processing Timeline

Once a refund is approved, processing times vary depending on your payment method:

Note: The actual time it takes for the refund to appear in your account may vary depending on your financial institution's processing times. TransactPay and Verified Global SMS are not responsible for delays caused by banks or payment providers.

7. Alternative Resolution Options

Instead of a monetary refund, we may offer the following alternatives:

7.1 Account Credit

We may credit your account with the equivalent value, which you can use for future services. This option typically provides:

• Instant processing (no waiting period)
• Potential bonus credit as a goodwill gesture
• No transaction fees

7.2 Service Replacement

We may provide a replacement number or additional attempts at no extra cost if the initial service failed.

8. Chargebacks and Payment Disputes

• Immediate suspension of your account
• Termination of service
• Loss of any remaining account credits
• Being banned from future use of our platform
• Potential legal action to recover costs associated with the chargeback

If you file a chargeback and it is later determined that the charge was valid, you may be responsible for chargeback fees and the original transaction amount.

9. Special Circumstances and Exceptions

In rare cases, we may make exceptions to this refund policy:

• Extended service outages affecting multiple users
• System-wide technical failures
• Significant pricing errors on our platform
• Regulatory or legal requirements

All exceptions are made at the sole discretion of Verified Global SMS management.

10. Cancellation Policy

Due to the instant nature of our digital services:

• Orders cannot be cancelled once a phone number has been assigned to you
• You cannot cancel an order after you have viewed the phone number
• Account credit purchases are non-cancellable and non-refundable
• Subscription services (if applicable) must be cancelled before the next billing cycle to avoid charges

11. Questions About Refunds

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

12. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this page indicates when this policy was last revised. Your continued use of our services after any changes constitutes acceptance of the updated policy.